Privacy Policy

Pickerish is a South African online retail business. Our supplier's warehouse is based in the Vaal Triangle, Gauteng. We sell hand-curated consumer goods countrywide.

For privacy-related queries, contact us at picks@pickerish.com or via WhatsApp on +27 83 455 1652.

We collect the following personal information when you place an order, create an account, or contact us:

• Identity information: first name, last name
• Contact information: email address, phone number
• Delivery information: physical address, PUDO locker preference
• Transaction information: order details, payment confirmation reference
• Usage information: pages visited, browser type (collected via standard server logs)

We do not store card numbers or banking credentials. Payments are processed by Yoco and standard EFT — we only receive a confirmation reference.

Your information is used solely to:

• Process, fulfil, and track your order
• Communicate order status and delivery updates
• Respond to support queries or return requests
• Send transactional emails (order confirmation, shipping notice) — not marketing without consent
• Comply with legal obligations under South African law

We share your information only where necessary:

• Couriers & PUDO: your name and delivery address to fulfil the order
• Yoco: payment processing (governed by Yoco's own privacy policy)
• Our supplier: limited order details for fulfilment and warranty purposes

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

We retain your personal information for as long as necessary to fulfil the purpose it was collected for, or as required by law (e.g. financial records for 5 years under SARS requirements). You may request deletion of your account data at any time, subject to any outstanding legal obligations.

As a data subject under POPIA, you have the right to:

• Access — request a copy of the personal information we hold about you
• Correction — request that inaccurate information be corrected
• Deletion — request deletion of your personal information (subject to legal obligations)
• Objection — object to processing of your information for direct marketing
• Complaint — lodge a complaint with the Information Regulator of South Africa at www.justice.gov.za/inforeg

To exercise any of these rights, contact us at picks@pickerish.com.

We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. Our website is served over HTTPS. However, no internet transmission is 100% secure — please contact us immediately if you suspect any misuse of your data.

We use essential cookies only — for session management and cart functionality. We do not use tracking cookies or third-party advertising cookies. You may disable cookies in your browser settings, though this may affect checkout functionality.

We may update this policy from time to time. Changes will be posted on this page with a revised date. Continued use of the site after changes constitutes acceptance of the updated policy.